Contacting interviewstream Support
Need help? The best way to contact us depends on whether you're a candidate or a platform user.
I'm a Candidate
For the fastest assistance, please call us.
Phone: 877-773-3164 (Option 2 or 0)
Available: 24 hours a day, 7 days a week, 365 days a year
Our support team can assist with common interview issues such as:
Getting started with your interview
Camera or microphone problems
Browser or device issues
Login or access questions
If additional investigation is required, your case will be escalated to our Technical Support team.
I'm a Platform User
(Administrators, Recruiters, Hiring Managers, Interviewers, etc.)
The fastest way to receive assistance is by submitting a support request.
Customer Support Portal (Recommended)
From the portal you can:
Submit a support request
Track existing requests
Search our Knowledge Base
View current platform status
Email Support
Support Hours
Monday–Friday
7:00 AM – 7:00 PM Central Time
Closed on U.S. and interviewstream-observed holidays.
Critical or Time-Sensitive Issues
If you're experiencing a critical issue that requires immediate attention, please call us.
Phone: 877-773-3164
Available 24/7/365
If your call is received outside of standard Technical Support hours, our on-call team will review and respond as appropriate.
When contacting Support, please have the following information available:
Your name
Organization
Email address
Phone number
A brief description of the issue
Helpful Articles:
Before submitting a request, you may find the answer in one of these articles:
